Step-By-Step Order Guide

1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking here .
3. After signup, Bongo will provide you with your very own US address.
4. Back at our website, proceed to Checkout.
5. Enter your new US address supplied by Bongo as both your BILLING & SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Choose your shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order via online chat or email.

If you have any questions, please feel free to contact us through Live Chat or give us a call. We'll be glad to assist you.

Duties and Taxes

International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.

CANCELLATIONS: Special ordered merchandise cannot be cancelled and is payable in advance. Cancellation of standard item orders must be received prior to shipment of goods. TBR cannot cancel an order once it has shipped.

RETURNS & CLAIMS: Any requests for the return of goods purchased from TBR must be made within 10 days of receipt of goods. No returns will be accepted after 10 days. Prior to any return shipment, call TBR for a Return Authorization Number (RA#) that will be issued over the phone. Returned goods must be in NEW and UNUSED condition and in the original packaging. If the merchandise has been installed on the vehicle, then you have bought it and it cannot be returned. Merchandise can only be returned by the party that originally purchased it from Two Brothers Racing, i.e., if you bought it at a dealership, you must return it to that dealership. If the merchandise is being returned because of a shipping or packing error made by TBR, then TBR will only reimburse the buyer for the actual UPS Ground or U.S. Postal Service 1st Class shipping expense. TBR cannot issue call tags. All approved returns are subject to a 20% restocking charge plus the original cost to ship the goods the first time. Refunds will only be for credit towards future purchases- no cash refunds.

FREIGHT CLAIMS: All merchandise should be thoroughly inspected by the customer upon receipt. If any shipping damage is found, it is the customer’s responsibility to file a claim with the carrier. All claims to the carrier must be made within three days of receipt of goods, supported by a bill of lading and invoice.

WARRANTY: All Two Brothers Racing, Inc. exhaust systems (except carbon fiber canister sleeves, which hold no warranty) carry a limited 90 day warranty against defects in workmanship and/or materials. All of the items sold by TBR are intended for off road use only and are not street legal, DOT approved or EPA approved. Any of the items sold in our catalog could possibly void the motorcycle manufacturer’s warranty. TBR warrants its products to be free from any manufacturing defects at the time of delivery, but makes no other warranty claims.

WARRANTY COVERAGE:

• This warranty is provided to the original purchaser of the exhaust system from an authorized Two Brothers Racing re-seller.

• Warranty is non-transferable; no returns will be accepted from third parties.

• No RA # will be issued without the proof of purchase from an authorized Two Brothers Racing re-seller.

• No returns will be accepted without a valid RA # printed on the outside on the package and a copy of the original receipt included inside the package.

• Any packages sent without an RA # printed on the outside of the package will be refused and returned to sender.

• Product returned without a valid RA # will be refused.

• Product returned without proof of purchase will be processed as a repair. Sender will be responsible for the retail costs of all parts and in addition, to a repair rate of $100.00 per hr, min charge of 1 hour.

WARRANTY RESTRICTIONS:

• Abuse, misuse, improper installation and modifications void any warranty.

• No proof of purchase at the time of warranty claim: claimant must provide proof of purchase (original receipt or invoice) and a return authorization number, obtained from Two Brothers Racing.

• Warranty does not cover finishes due to rust, inclement weather conditions, exposure to salt, and or exposure to chemicals. Material discoloration is not covered under any circumstance.

• Damages due to excessively burned packing, loose bolts, improper care and/or any lack of maintenance by the customer, are not covered.

• Electrical parts (except TBR Juice Box products) are not covered under warranty.

• TBR Juice Box products carry a two year unlimited warranty against defects in workmanship and/or materials from date of purchase.

EXTENT OF WARRANTY: All warranty claims properly returned to Two Brothers racing will be repaired or replaced by Two Brothers Racing. Two Brothers Racing is not responsible for any other expense incurred by the customer under the terms of this limited warranty, nor is Two Brothers Racing responsible for any damages either consequential, incidental, special, contingent, or otherwise, or expenses or injury arising directly or indirectly from the use of merchandise purchased from Two Brothers Racing. Any merchandise returned to Two Brothers Racing must be sent at the customer’s expense with the proof of purchase along with the return authorization number. Two Brothers Racing reserves the right to determine whether the terms of warranty, set out above, have been properly followed. In the event that the terms are not followed, this warranty is void. Two Brothers Racing is the sole arbiter of abuse, misuse, installation errors and modifications. Should any of these be found, this warranty is void. The duration of any and all implied warranties are limited to the duration of the express warrant. All incidental or consequential damages are hereby excluded.

LIABILITY: The acceptance and/or use of any merchandise purchased from Two Brothers Racing by the customer hereby shall release Two Brothers Racing from any and all liability pertaining to the use of such merchandise. The customer recognizes that any alteration or modification to any vehicle may increase the risk of injury, accident or death, and may also render the vehicle illegal for use.